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Troubleshooting · Guides

MuMuPlayer guides.
Install and play fixes.

Step-by-step help for VT, Hyper-V on Windows 11, antivirus false positives, high FPS, controls, shared folders, and APK installs.

Last updated: 22 Jul 2026

Setup

How to enable VT (Virtualization Technology)

Official docs state that enabling VT reduces lag and is required for a normal install. Exact BIOS keys differ by motherboard brand.

  1. 1

    Restart into BIOS or UEFI

    Reboot and press the vendor key (often Del, F2, or Esc) shown on the splash screen.

  2. 2

    Find the virtualization switch

    Look for Intel VT-x, AMD-V, SVM Mode, or Virtualization Technology under CPU Configuration or Security.

  3. 3

    Set it to Enabled, save, and reboot

    Save changes (usually F10), boot Windows, then open MuMuPlayer again. Task Manager → Performance → CPU should report virtualization as Enabled.

Windows 11

Windows 11: Hyper-V still reported after you turned it off

After some Windows 11 updates, Credential Guard / virtualization-based security can re-enable Hyper-V behavior even when Hyper-V components look disabled. That can make MuMuPlayer slow or crash.

  1. 1

    Open Local Group Policy Editor

    Press Win+R, type gpedit.msc, press Enter. (Pro editions; Home users follow the Core Isolation path below.)

  2. 2

    Open Device Guard policy

    Computer Configuration → Administrative Templates → System → Device Guard.

  3. 3

    Disable virtualization-based security

    Set Turn on Virtualization Based Security to Disabled, apply, then restart.

  4. 4

    Also turn off Core Isolation memory integrity

    Windows Security → Device security → Core isolation details → Memory integrity Off, then reboot. Official notes say this change does not remove ordinary antivirus protection.

  5. 5

    If Hyper-V still launches

    In an administrator Command Prompt: bcdedit /set hypervisorlaunchtype off, then restart. On Home editions you may also need to remove Hyper-V optional features via PowerShell.

Security

Antivirus flags or blocks the installer

Install error codes in official help often map to protection software terminating the setup or locking driver files such as MuMuVMMDrv. That pattern is common for emulators and is usually a false positive when the SHA256 matches.

  1. 1

    Confirm the hash

    Compare your EXE to the digest on the download integrity section before you lower any shields.

  2. 2

    Pause real-time protection briefly

    Close or pause Windows Defender / third-party AV, then run the installer again. Re-enable protection afterward.

  3. 3

    Add an exclusion

    Whitelist the MuMuPlayer install folder and the installer EXE so updates are not deleted mid-write.

  4. 4

    Clear a stuck driver service if needed

    Official remediation for some codes: run admin CMD, then sc.exe stop MuMuVMMDrv followed by sc.exe delete MuMuVMMDrv, reboot, and reinstall.

Related: trust and no-malware statement.

Performance

Enable high FPS

  1. 1Open the running MuMu Android Device.
  2. 2Click the three-dot menu → Device Settings → Display → FPS Settings.
  3. 3Set FPS above 60 to enter High FPS mode (match your monitor; max documented setting 240).
  4. 4Confirm GPU drivers are current and dedicated GPU is selected for MuMuPlayer if the laptop has switchable graphics.

Controls

Keyboard and mouse mapping

  1. 1Launch your game inside MuMuPlayer.
  2. 2Press F12 to show or hide the key scheme overlay.
  3. 3Use the keyboard icon on the device chrome to edit or switch schemes.
  4. 4Connect a supported gamepad if you prefer controller input.

Files

Customize the shared folder path

  1. 1

    Open the menu on the MuMu Android Device.

  2. 2

    Choose More Tool → Shared Folder → Change the Shared Folder path.

  3. 3

    Select the Windows folder you want, then restart the emulator so the path applies.

Install

Install APK, APKS, or XAPK files

  1. 1

    Use App Center inside the device, the in-emulator browser, or the APK install tool on the toolbar.

  2. 2

    On V5.22.2, double-clicking an APK on the desktop can prompt you to pick which Android device receives it.

  3. 3

    If install fails after an antivirus quarantine, restore the package from quarantine or re-download it, then retry with an exclusion set.

Get the latest Windows build

Stability

Best practices

Habits that keep multi-instance sessions stable.

Disk headroom

Keep free space above the 2 GB / 1.5 GB minimums; Mac users should empty Trash when devices fail to start from low disk.

GPU path

On laptops, force MuMuPlayer onto the discrete GPU and keep DirectX/OpenGL runtimes current.

Multi-instance RAM

Cap instance count to what 48 GB (or more) can hold; identical performance presets help when you need matching HWIDs.

Publisher rules

Multi-instance and macros can violate some game ToS. Read each title's policy before automating.

Next step

Still stuck?

Check the FAQ, verify the installer hash, or grab a fresh Windows build.

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